Customer support programs, run like your own team
From frontline phone, chat and email to technical support, sales, back-office and quality assurance, ClearLine designs the program, trains the team, and delivers on the numbers that matter — so your customers get a fast, human answer every time.
However your customers reach out
Phone
Warm, on-brand agents answering every call.
Chat & SMS
Real-time messaging where customers already are.
Email & Social
Inbox and DMs, on tone and on time.
Omnichannel
One thread, one history, every channel.
Inbound Customer Support
Your customers call, email and message expecting a fast, human answer. Our dedicated agents pick up in your brand's voice, resolve the issue on first contact wherever possible, and log everything back into your systems. We staff to your volume curve — mornings, evenings, weekends and holidays — so your queue is never a wall of hold music.
- Phone, email, chat and SMS handled
- Dedicated, brand-trained agents
- First-contact resolution focus
- Peak, overflow and after-hours cover
Omnichannel & Social
Customers don't think in channels — they expect the same answer whether they DM you on Instagram, open a live chat, or email support. We unify live chat, email, social messaging and review responses into a single workflow inside your help desk, so history follows the customer and nothing falls through the cracks.
- Live chat and messaging
- Social DMs and public review responses
- Unified in your help desk (Zendesk, Gorgias, Intercom…)
- Consistent tone across every channel
Technical Support & Help Desk
For products with a learning curve, generic scripts don't cut it. We build tiered support desks — L1 triage through L2 troubleshooting — trained deeply on your product, with clean escalation paths to your engineers. Our agents follow your runbooks, reproduce issues, and turn frustrated users into confident ones.
- Tier 1 and Tier 2 troubleshooting
- Product- and SaaS-specific training
- Structured escalation to your engineers
- Knowledge-base authoring and upkeep
Sales & Retention
Support and revenue aren't separate. Our agents convert inbound interest, qualify and route leads, upsell at the right moment, and turn cancellation calls into saves with empathy and the right offer. Every interaction is measured against conversion and retention targets you set.
- Inbound sales and lead qualification
- Order support and upsell
- Cancellation saves and win-backs
- Outbound follow-up campaigns
Back-Office & Operations
Not every task belongs on a phone. We take on the high-volume, detail-heavy back-office work behind great service — order and returns processing, data entry, claims and disputes, content moderation and verification — to fixed accuracy and turnaround standards, so your core team stays focused on the front line.
- Order, returns and claims processing
- Data entry and CRM hygiene
- Content moderation and verification
- Accuracy and turnaround SLAs
Quality, QA & Insight
You can't improve what you don't measure. A dedicated QA layer scores interactions against your rubric, tracks CSAT and resolution trends, and feeds voice-of-customer themes back to you weekly — so support becomes a signal for product, ops and marketing, not just a cost line.
- Independent QA scoring on every program
- CSAT, NPS and resolution dashboards
- AI-assisted conversation analysis
- Weekly voice-of-customer reporting
The difference is in what your customers feel
Anyone can staff a phone line. Fewer can make outsourced support feel like your own team — consistent, on-brand, and genuinely helpful, every single time.
One team, fully accountable
A dedicated team owns your customers end to end — trained on your product, working in your tools, measured on your targets.
Quality built into the program
Independent QA scores every program against a rubric you approve, so consistency holds as you scale — not just on day one.
Insight you can act on
Live dashboards and a weekly review mean you hear about a trend from us — before it becomes a spike in tickets or churn.
Tell us what you need — we'll design the program
Partner with a CX team that answers in your brand's voice and treats every conversation like it's their own. Tell us what you need — we'll design the program.