We don't have a price list
Because a price per seat doesn't describe what you'd be buying. What you pay is built from the shape of your support — channels, volume, hours, languages and how hard the conversations are. Use the estimator below and you'll have a range in about a minute.
Scoped, not listed
Four commitments that the rest of this site has to keep. If you find a fixed price anywhere on it, one of them is wrong — tell us and we'll fix it.
No rate card
We don't publish a price per seat or per hour, because the same headline rate covers wildly different work. A simple order-status queue and a regulated technical-support line staffed overnight are not the same service, and pricing them the same means one of the two clients is being overcharged.
Priced to the programme
What you pay is built from the shape of your support: which channels, how many contacts, how many hours a day they have to be covered, how many languages, and how much judgement each conversation needs. Change the shape and the price changes with it — in both directions.
An estimate before a conversation
The estimator on this site runs the same model our team does. It gives you a range in about a minute so you can decide whether we're worth a call, without filling in a form and waiting two days to learn we're out of your budget.
A written proposal before you commit
An estimate is not a quote. Nothing is binding until you have a written proposal setting out scope, service levels, ramp plan and price — issued after a scoping call, by a person who has looked at your actual contact volumes.
Get an indicative range
This runs the same model our team does. It is an estimate, not a quote — but it is an honest one, and it will tell you quickly whether we're in your budget.
A guess is fine. If you don't know, use your monthly support email count and add half again for phone.
One shift, five days. The cheapest rota to run.
Mixed enquiries needing product knowledge and judgement.
$11,300 – $16,500
per month
- Agent hours / month
- ~434
- Equivalent headcount
- ~2.7 FTE
Based on phone, email; 2,500 contacts a month; business hours; standard complexity.
This is an indicative estimate generated from the details you entered, not a quote or an offer. Final pricing is set in a written proposal after a scoping call, and depends on your contact mix, systems, training requirements and contract term.
The six things that actually set your price
No mystery and no anchoring. These are the inputs we use internally, in the order they usually matter.
Channels
Phone costs more per contact than messaging, because it is synchronous and one at a time. Chat and SMS are cheaper because an advisor runs several at once.
Phone · Email · Live chat · Social & DMs · SMS
Volume
More contacts spread the fixed cost of a rota further, so the cost per contact falls as volume rises. Below a certain size you are paying for coverage, not contacts.
Contacts per month, across every channel
Coverage hours
Cost does not scale linearly with hours. A rota that must never have a gap needs relief, holiday cover and a supervisor awake — so 24/7 costs more than three shifts.
Business hours · Extended hours · 24/7 · After-hours / overflow only
Complexity
How much judgement each conversation needs, and how long an advisor takes to become useful. A regulated technical queue is a different job from order status.
Simple · Standard · Technical · Regulated
Languages
Each additional language narrows the hiring pool and adds a supervision layer. It is the input clients most often forget to mention, and it moves the number.
English plus any others your customers use
Term & ramp
A longer commitment and a sensible ramp let us hire ahead rather than in a panic, and that shows up in the price. Starting next week costs more than starting next month.
Agreed in the proposal, not on this page
Not priced as extras
These are not add-ons on a rate card. They are part of running the service properly, so they are in every proposal we issue.
Recruitment & training
Hiring, screening and paid onboarding for your programme. You don't pay a placement fee per advisor.
Quality scoring
Weekly scoring against a rubric agreed with you, plus the coaching that follows from it.
Reporting & review
Weekly operational reporting and a monthly review with your team, including the numbers that don't flatter us.
Every programme is priced the same way
Whichever of these you need, the price is built from your inputs rather than read off a list.
Inbound Customer Support
Trained advisors answering your phone, email and chat queues to service levels you set.
Omnichannel Messaging
Live chat, social, DMs and SMS handled in one queue, with one history per customer.
Technical Support
Tier 1 and Tier 2 troubleshooting for software and connected products.
Outbound & Retention
Win-back, renewals, onboarding calls and follow-up — consent-checked before dialling.
Back-Office Support
Order processing, claims handling, data entry and the queues nobody sees.
Quality & Analytics
Contact scoring, root-cause analysis and reporting you can take to your board.
Would rather just ask? hello@clearlinecx.com