Make great support accessible to every brand
We exist to give growing companies world-class customer support without the overhead of building it alone — trained teams, real quality controls, and the flexibility to scale, from the very first ticket.
About ClearLine
Support that feels like your own team
We answer the phones, chats and emails for growing brands — trained on your product, working in your voice, and measured on the outcomes your customers actually feel. All the quality of an in-house team, without the cost and chaos of building one.
Who we are
A support partner built for the long haul
Founded in 2016, ClearLine CX, Inc. is a remote-first customer-experience company headquartered in Austin, Texas. We run outsourced support programs — phone, email, chat and social — for brands that care what their customers experience.
Companies come to us because support is where a brand keeps or loses a customer. We hire for empathy, train deeply on your product, and back it all with independent quality scoring and weekly reporting — so the experience stays great as you grow, and you always know how it’s going.
What drives us
Mission & Vision
Two commitments that shape every program we launch and every conversation we handle.
The most trusted name in customer experience
We’re building the support partner brands everywhere rely on — the team that makes outsourced customer experience feel indistinguishable from in-house, in every conversation.
Our footprint
Onshore, nearshore, offshore — and remote
From our Austin headquarters to Charlotte, Tampa, Bogotá and Manila, plus a large work-from-home network, we place our teams where the talent and the timezones fit — so your customers are covered around the clock.
Global Headquarters
Austin
United States•Central Time (CT)
Client Solutions Hub
Charlotte
United States•Eastern Time (ET)
Delivery Center
Tampa
United States•Eastern Time (ET)
Nearshore Bilingual Hub
Bogotá
Colombia•Colombia Time (COT)
Global Delivery Center
Manila
Philippines•Philippine Time (PHT)
Remote Agent Network
Work-from-home
US & Canada•All North American timezones
Spanning every North American timezone plus nearshore and offshore hubs, our teams work around the clock — as one site winds down, another is picking up. It’s a deliberate design: your customers never wait for a single timezone to wake up.
Our story
A decade of getting support right
ClearLine has grown from a handful of agents in Austin to a team supporting 200+ brands — built on paid training, real quality, and a remote-first model that works.
2016
Founded in Austin
ClearLine starts with a handful of agents and one belief: outsourced support can feel like it's in the next room, not another world.
2018
Nearshore hub opens in Bogotá
Bilingual, timezone-aligned delivery launches in Colombia, giving clients fluent English–Spanish support across the Americas.
2020
Remote-first at scale
We move to a remote-first model and build the tooling, security and coaching to run home-based agents at the same quality bar as a floor.
2022
SOC 2 Type II & PCI DSS, Manila opens
Independent security certification and a global delivery center in Manila unlock enterprise, fintech and 24/7 programs.
2026
200+ brands, AI-assisted quality
Two hundred brands trust ClearLine, now with AI-assisted QA scoring every conversation and surfacing voice-of-customer insight weekly.
Leadership
The team accountable for the promise
Experienced CX operators across our hubs, united by a single standard: support that feels in-house.
MR
Marcus Reilly
Founder & Chief Executive Officer
Austin
Founded ClearLine in 2016 after a decade running support orgs in-house, convinced outsourced CX could feel in-house. Sets the bar on quality and culture.
PN
Priya Nair
Chief Operating Officer
Austin
Runs global delivery across our onshore, nearshore and offshore sites. COPC-certified operator with a background scaling contact centers from 50 to 5,000 seats.
DH
Diego Herrera
VP, Client Solutions
Bogotá
Designs and launches new support programs. Leads solution design, ramp planning and the first 90 days that make or break a partnership.
SW
Sarah Whitfield
VP, People & Culture
Charlotte
Owns recruiting, the CX Academy and retention. Believes great customer experience starts with a great employee experience — and the numbers agree.
How we work
The values behind every conversation
Customers first
Every decision starts with the person on the other end of the line — not the ticket, the queue, or the metric.
Own the outcome
We don't pass the buck — we resolve it. Accountability is the difference between a call center and a partner.
Coach relentlessly
Feedback and independent QA make every agent a little better every week. Growth is built into the job.
Partnership
We work as an extension of your team, not a vendor at arm's length — your goals are our scorecard.
Inclusive by default
We hire for potential from everywhere, train from scratch, and promote from within across every hub.
Trust & security
We guard your customers' data like it's our own — SOC 2, PCI and HIPAA-ready, on every program.
Our impact
Trusted by brands their customers love
- 24/7
- Coverage, every day
- 200+
- Brands supported
- <30s
- Average speed to answer
- 97%
- Average customer satisfaction
Ready to give your customers better support?
Partner with a CX team that answers in your brand's voice and treats every conversation like it's their own. Tell us what you need — we'll design the program.