Every conversation, answered well
ClearLine CX runs customer communication for growing companies — phone, email, live chat, social and SMS — staffed by trained advisors, measured against your service levels, and priced to the programme rather than from a rate card. Your customers get a fast, accurate answer from someone trained on your product — and you get a support team without the cost and delay of building one.
- 5
- Channels under one team
- 24/7
- Coverage available, including holidays
- No
- Fixed price list — every programme is scoped
- SLA
- Service levels agreed in writing, then reported
Every conversation, handled properly
Inbound support, omnichannel messaging, technical support, outbound and retention, back-office work and the quality layer over all of it — one team, one standard.
Support programs built around your sector
Every industry has its own customers, rules and rhythms. We tailor training, tooling and compliance to the realities of yours.
US-based teams, every timezone covered
ClearLine runs a remote-first US team alongside nearshore and offshore delivery centres. Programmes are staffed from wherever the coverage, language and budget actually balance — and we tell you which advisors sit where, rather than leaving you to find out.
Headquarters
Austin
United States
Central Time (CT)
Delivery centre
Charlotte
United States
Eastern Time (ET)
Nearshore delivery centre
Bogotá
Colombia
Colombia Time (COT)
Offshore delivery centre
Manila
Philippines
Philippine Time (PHT)
Austin HQOnshore & nearshoreSupport that feels in-house, at outsourced scale
Great customer experience takes trained people, real quality controls and the flexibility to grow — without you having to build a support org from scratch.
Advisors who work like your own staff
Trained on your product, tone and escalation rules, and assigned to your programme rather than a shared floor. Customers experience one team, not an outsourced one.
24/7 across every channel
Phone, email, live chat, SMS and social — one queue, one conversation history, covered days, nights, weekends and holidays.
Quality you can see
An independent QA layer scores sampled contacts against a rubric agreed with you, with response-time and resolution reporting and a weekly review.
Ramp up (and down) fast
Start with overflow or after-hours, prove the quality, then scale channels, hours and headcount — ramping in both directions is written into the contract.
Priced to your programme
No rate card and no price per seat. What you pay is built from your channels, volume, hours, languages and complexity — and you can estimate it yourself in a minute.
Onshore, nearshore or both
A remote-first US team plus nearshore and offshore delivery centres, so coverage, language and budget can be balanced instead of traded off.
Four steps from first call to live support
A disciplined, transparent launch that turns 'we need help with support' into a team that feels like your own — typically four to six weeks, most of it recruitment and training.
Scope
We learn your customers, your contact volumes and your systems, map the escalation paths, and agree the coverage hours and service levels that matter.
Build
We build your knowledge base and macros, then recruit and train a dedicated team on your product and tone — ending in your own certification test.
Launch
We go live small and ramp as quality holds — your advisors answering in your voice, inside your systems, from day one.
Improve
Independent QA, weekly reporting and contact-driver analysis turn every conversation into coaching — and into fixes that stop the contact happening at all.
Ready to give your customers better support?
Partner with a support team trained on your product, measured against your service levels, and priced to your programme rather than a rate card. Estimate it yourself, or tell us what you need.